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Good things come in small packages!

Well I wouldn’t exactly call a domestic boiler a “small package” but what would any of us do without a boiler to keep our homes warm and our water hot? (Well, if you’ve ever had your boiler break down during the coldest snap, you do know.)

Recently Intergas Heating, a Dutch boiler company, has been surprising many of its much larger competitors by winning awards and recognition for the amazing feats its range of boilers can perform. Now, I wouldn’t expect many people to know, or even care about the heat exchanger, but this piece of equipment inside every boiler is there to transfer the heat from its aluminium fins to the water passing over them. Unlike other boilers, which have two heat exchangers, this distinct lack keeps Intergas’s very efficient; you see, with only one heat exchanger the boilers don’t have to work as hard to reach the required temperature. As you probably know, all new boilers installed must, since 2005, be high efficiency condensing boilers, but you may not know that only Intergas boilers condense 100% of the time in both heating and hot water modes, so I guess that makes them super-efficient.

But back to that heat exchanger. It’s actually revolutionary and over 20 years old. That may sound like a contradiction in terms, but the-then senior engineer, one Harry Bosscher, designed the heat exchanger in such a way that not only is it incredibly robust, it dispenses with the need for a secondary hot water plate heat exchanger, diverter valve, valve motor and auto air vent. Basically all the parts that stick, leak or let you down just aren’t there. In fact the boiler only has 12 components, which includes four moving parts, so there’s just less to go wrong anyway. By the way, this heat exchanger has never suffered a mechanical failure since its introduction, so you could say reliability is its middle name.

Harry Bosscher is now the Chief Executive of Intergas Heating and his amazing boiler was the outright winner of last year’s H&V News Awards “Domestic Product of the Year 2016”. It’s an award that’s truly deserved, but then I like stories that demonstrate the Davids can continue to cut it with the Goliaths.

If you like to know more about these unique boilers, just visit

I should, of course, declare my partiality, as Intergas is a client of mine. This is not the only boiler brand I have handled during my career, but it is, to return to my original premise, the smallest one. And it really punches above its weight… you only have to read last October’s Which? report on “The Best Boiler Brands” and the research conducted by this consumer champion couldn’t be more impartial. As with most purchases that must serve you well for years, its worth doing your research.

Intergas's revolutionary heat exchanger.

Intergas’s revolutionary heat exchanger.

Posted in Brand values, Diversity, Don't lose reputation, Energy Saving, Honest broker, Saving money and saving the planet | Leave a comment

If you’re bland you’re not a brand

There’s no substitute for first-hand experience, and I have been fortunate to work in areas that have given me unprecedented insight into their highs and lows, pros and cons. (That also means I’ve got around three decades behind me too!)

I can talk in depth about these specific industry sectors, or you can just pick my brains: local government, home interest, retail, franchising, training, building services, renewables, heating and ventilating, healthcare, travel and leisure, property, automotive, entertainment. The one thing I know, and I’ll be taking about this in more detail tomorrow at the first 2016 Essex Chambers of Commerce business breakfast briefing at Mercury Theatre, is that whatever the sector, you’ll never bore anyone into listening, believing or buying from you.

Life’s too short to be bland. Being original and nice to know is far more rewarding, and it’s hard work being bland.

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It’s World Alzhiemer’s Day today.

Some of us know, or knew, a friend or relative who has or had dementia and this poem by Owen Darnell resonates so perfectly…



Do Not Ask Me to Remember

Do not ask me to remember,

Don’t try to make me understand,

Let me rest and know you’re with me,

Kiss my cheek and hold my hand.

I’m confused beyond your concept,

I am sad and sick and lost.

All I know is that I need you

To be with me at all cost.

Do not lose your patience with me,

Do not scold or curse or cry.

I can’t help the way I’m acting,

Can’t be different though I try.

Just remember that I need you,

That the best of me is gone,

Please don’t fail to stand beside me,

Love me ’til my life is done.

Owen Darnell

Posted in Brand values, Crisis management, Diversity, General, Honest broker, Style | Leave a comment

Ultimate multi-tasking

The East Anglian Daily Times ran my article on what some of us do when the going gets tough. I’ve reproduced it here for you:

As single mum of three teenage kids, one at Uni, two about to go, and still paying off a huge mortgage, job insecurity was the last thing I needed. Then it happened. After 30 years working in advertising and public relations, I was out of a job. It was 2009, the UK was flailing about in the longest recession on record and I was over 50, overdrawn and, to top it all, I’d just been diagnosed with breast cancer for the second time in five years. Who was going to employ me now?  After applying for as many appropriate roles as humanly possible, I couldn’t even get an acknowledgement let alone an interview. I knew it was going to be tough but not this tough and my CV’s not shabby.

Earning money fast was a big driver as my income was the only income (I’d divorced my husband in 2000 and he died in 2004), so I started looking for interim roles but, again, I couldn’t get to first base. “Hide your age,” friends advised, “then at least you can get an interview and you’ll nail it.” But how do you camouflage over 30 years’ experience? I had to face facts, getting a decent job in my 50s was as likely as Del Boy turning legit. In the end I did what anyone in my position would and became self-employed. I’ve been a corporate player all my life and the thought of starting my own business was terrifying. (Research from the national enterprise campaign shows 526,446 businesses were registered with Companies House in 2013, an increase of nine per cent on 2012. How many of those start-ups were fuelled by necessity rather than a burning ambition to be an entrepreneur?) Yet, almost immediately, I got business; enough to keep me busy and make me feel more secure not just financially, but emotionally. I’ve always put a brave face on things but in truth my confidence hadn’t just taken a knock, it had been all but pulverised. And, to top it all, I was developing lanyard- envy. A lanyard meant you had a job, a Christmas ‘do’ to go to, you belonged. But I still wasn’t earning enough so I started supplementing my income by writing articles on any and every subject imaginable. I also began providing presentation skills training to companies and became a consultant with a brand design agency. None of this fazed me as writing and presenting have been a large part of my working life. Then, through my PR work with a local radio station, I was asked to do some voice overs; this was a new experience for me, but an exciting one; if I was rubbish I wouldn’t be asked back, but I was. Shortly after, BBC Essex invited me to review the newspapers with James Whale on his breakfast show. This was very different to recording voice overs: the programme’s live, I’d have to be coherent at six o’clock in the morning and everything I said could draw an adverse response from listeners as well as James, so I was anxious. When the time came I loved it; still do.

Without realising it, I had gradually been breaching my own comfort zone to stay solvent but, and here’s the thing, getting a very different kind of job satisfaction. It wasn’t exactly pride in rising successfully to the challenge, although that was important, it was more the elation of having done a job well while loving it too. (It reminded me of how I felt as a trainee account executive after making my maiden presentation to clients. I glowed for days and stayed for ten years.) Then my brother-in-law, who runs a design company, suggested I become a model.  I didn’t immediately dismiss it, I was too flattered and surprised; who’d have thought my lack of height, thick waist and baggy eyes would be assets the fashion world would value? What he actually meant was that I might cut it as a model of the grey-haired-granny variety. This was uncharted territory for me and I wasn’t convinced there’d be work out there.


Around that time I wrote an article about going grey. It featured a full length picture of me wearing a red dress. After it appeared I was inundated with emails from women congratulating me on resisting the urge to reach for the hair dye, but the vast majority were more interested in where they could buy the dress. Perhaps modelling wasn’t such a crazy idea after all. Spurred on by my kids – who by now thought I was quite a cool mum – I eventually took the plunge, registered with a couple of agencies, started going to castings and getting gigs. This year I became a muse for Jade Spindler, a fashion undergraduate at Colchester Institute, and have just modelled a piece she designed specifically for me on television and on the runway. It’s part of the college’s “Silver Fox” project and I was invited to collaborate because of my age. I’ve also been on QVC modelling for a US hair brand and promoting the shopping channel’s Jewellery Month.

I’ve just turned 59 and, rather than think “Dear God, I’m a year away from 60!” I’m looking forward to what’s next. But I know the opportunities I get will be the ones I make: the world of work won’t come to me; employers are unlikely to develop age-blindness any time soon and I can’t see for the life of me how the Government can give me a break. So I’m helping me the best way I can by taking multi-tasking to the next level, not just to survive but to thrive.

My rules of ultimate multi-tasking

1. SWOT without the OT

You need to know your strengths and weaknesses. What do you like? What do you find fulfilling? You may have talents you’re unaware of. Have an open mind as you take an unemotional look at what makes ‘you’ tick.

2. Do your homework

Now you have an idea of the area(s) you want to tackle, find out everything you can about the industry/market/company. If you want to convince someone to part with their money for your services you must be well-informed.

3. Plan your assault

It’s hard to pick up the phone and persuade someone they would benefit from your input, so it pays to plan your assault strategy. What does this company need and how can you help? What will make them listen to you? Be brave, be persistent but don’t appear desperate.

4. Network, contacts are everything

80% of jobs aren’t advertised which means you have to network and make contacts. There are networking groups all over the country and on LinkedIn, but you need to get yourself ‘out there’ to be a contender.

5. Healthy mind and body

Multi-tasking requires physical and mental energy. Up your intake of fresh and unprocessed food and limit the bad (you know what they are). And exercise – yoga, walking, running – anything that gets your body working harder will make you fitter and sharper.


Posted in Brand values, Crisis management, Diversity, Don't lose reputation, Fashion, Honest broker, Silver Foxes | Leave a comment

Sticks and stones

Whoever said “sticks and stones may break my bones, but words will never harm me” didn’t really understand how the world works. I’ll never condone violence, but today, thanks to the ease with which anyone can post an unkind remark or wage an unrelenting bullying campaign, thousands of people can behave in the most appallingly violent way. And get away with it. Just by using words. Would these people ever say to someone’s face what they say from a very safe distance? Doubtful.

I write for a living and words are the tools of my trade. I harness these words, whether written or spoken, to create ideas, impart information and develop understanding. Often I need to project a very specific image for a product, service or brand, and encourage people to get interested and get involved. I am always positive but, occasionally, I come across the odd crisis where I must avoid attracting attention.

I really wish I’d been a fly on the wall when Al Gore was running for Vice Presidency in Bill Clinton’s administration, as his crisis was handled with, … and there’s only one, rather old-fashioned word for it…, aplomb!

His wife, Tipper Gore, found out that her husband’s great-great uncle, Gunther Gore, was hanged in 1889 in Tennessee. He was a horse thief and a train robber. He was sent to prison, escaped and robbed one train six times before being caught by the Pinkerton Detective Agency. The only photograph that existed of Gunther was on the gallows moments before he was hung. This was not the kind of publicity a Vice President needed.

 Al Gore’s PR people were briefed, the photograph edited to an enlarged head shot and was accompanied by this text:

 “Gunther Gore was a famous rancher in early Tennessee history. His business empire grew to include acquisition of valuable equestrian assets and intimate dealings with the Tennessee railroad. Beginning in 1883, he devoted several years of his life to service at a government facility, finally taking leave to resume his dealings with the railroad. In 1887, he was a key player in a vital investigation run by the renowned Pinkerton Detective Agency. In 1889, Gunther passed away during an important civic function held in his honour when the platform upon which he was standing collapsed.”

 Words, whether they are used to destroy or to inspire, can shape history. I have a great respect for their power.


Posted in Brand values, Crisis management, Diversity, Don't lose reputation, General, Honest broker, Style | Leave a comment

Students have designs on diversity

If you’re not 6’ tall, can’t fit into a size six dress, don’t have upper arms like Cara Delevingne’s and you’re over 50, you might be convinced that today’s fashion, well even yesterday’s, isn’t really for you. Well, thanks to the pioneering work of All Walks Beyond the Catwalk, an initiative that challenges the fashion industry’s promotion of unrealistic body ideals, and Val Jacobs, Course Leader BA Hons Fashion and Textiles, at Colchester Institute, that’s about to change. Two weeks ago 14 men and women, all in their 50s and 60s, put on their couture clothes and struck a pose. This photographic shoot represented the culmination of the Silver Fox project, the brainchild of Jacobs, where she tasked her second year design students to create a capsule wardrobe for people old enough to remember where they were when JFK died.

Explaining the background to the project, Jacobs said: “Students tend to design for their own age group but I want the designers of tomorrow to be more empathetic to the needs of real people. By pairing each of them with a mature muse, they were able to develop their understanding of the connection between body image, confidence, fashion and diversity and how design practices can both influence and be influenced by these issues. Silver Fox was a way of making them step out of their comfort zone.”

But it wasn’t just the students who stepped out of their comfort zone, many of their muses – including me – decided that they wanted to give it a go too! Here’s what some of the muses and designers had to say:

Sharon Morrison, PR consultant (that’s me!)

“Unless I’m on summer holiday, my legs never see daylight and vice versa. It’s not that I don’t like my legs, I do, but it’s really convenient to wear trousers, jeggings and jeans in both the office and home. I just don’t get the opportunity to show my legs off and I’d quite like to now and then. I can’t say the same about my arms though. I HATE them. There’s no tone and they wobble long after I’ve finished waving and I wouldn’t risk a sleeveless dress unless I had a matching shrug. I thank heaven for shrugs. I jog four or five times a week and I thought that might be enough to give my arms definition, but it hasn’t happened. I told Jade, my designer, that I wanted to try something new; be braver about displaying my limbs after decades of covering them up. This dress manages to combine demure and daring and I feel completely at ease in it.”

Jade Spindler, undergraduate, designing for me

“Sharon’s a confident person, but not when it comes to her body. As she’s very active I wanted to explore a sporting theme for her; she feels comfortable in sportswear so I felt she could take more risks. The sport luxe trend is huge, global, but there’s little for women in their 50s. I wanted to try and fill this gap in the market by taking a simple A-line shape, giving it a sophisticated high neck and inset yoke and embellishing it with zips that reflect the stitching on sports balls. The length of the dress and the shape of the sleeves were measured and cut precisely to accentuate Sharon’s positives.”

Lin Malyon, volunteer in Fashion and Textiles at Colchester Institute

“I always wanted to go to art school but never had the opportunity. Then, in 2011, at the age of 66, I graduated with a degree in Fashion and Textiles from Colchester Institute. And I’m still there, four years on, mentoring undergraduates. It’s strange that I work with so much colour yet always wear black. I feel happy in black; black will take you anywhere, it’s a blank canvas. I don’t like fitted clothes either because I don’t want to feel exposed. I rarely wear dresses, but I loved this design -even the colour! It’s good to be in a dress again.”

Chandni Patel, undergraduate, from Felixstowe, designing for Lin

“I knew that Lin found it hard to find a dress to flatter her shape, but I also felt she was hiding in black. She has such a bubbly personality I wanted to celebrate it. This design is very much ‘East meets West’. I used Japanese cutting techniques to create fluidity with the fabric and bought the tassels and handmade headband when I was in India this Christmas to accessorise the garment. I chose a vibrant pink to complement Lin’s complexion. It was Lin who wanted wild hair, and it was the right decision. This has been a great learning experience; in my first year I didn’t think about designing for an actual person and Silver Fox made me think again.”     

Sue Bailey, Career Adviser

“I’m happy in my own skin and have a strong sense of what works for me. In truth I always make an effort not to stand out – I like to blend, so earthy tones with a dash of colour work for me. I told my designer that I’m interested in nature and she used this as her inspiration for the design which really impressed me. Working with Christina gave me an insight into the depth of research and the degree of professionalism that goes into one design. I found the developmental side of things fascinating and I trusted my designer completely. At the end of it all I believe that fashion can make you be whatever you want to be.”

Christina Welsh, undergraduate, designing for Sue

“Sue likes to feel safe in clothing and doesn’t like to experiment with colour or print, but she wishes she had the confidence to be more adventurous. When she told me she liked wildlife I decided to use exotic birds as the theme for her garment. My research into this area helped to inform my design in terms of shape and structure. Sue’s conscious of her pear shape so I used the panels to create a strong, lengthening effect. As far as colour is concerned, the vibrancy of the coral suited her beautifully and she really rocked this look.”

Biddy Stanford, vintage clothes dealer

“I grew up watching Hollywood musicals and deep down I always wanted to be a starlet. I love the glamour of it all. My favourite eras are the 40s and 50s. Because I am so rigid about my look I bombarded my designer with lots of visual references. I must confess that I was a little frightened by the outfit at first, but then I saw the cartoon humour in the clothes and I loved the bright colours. It reminded me of utility chic, the look from the WWII era where fabric was in short supply so skirts weren’t so full and panels were added to effect a repair.”

Sophie McGlade, undergraduate, designing for Biddy

“When I first met Biddy I was a little worried. She’s got a very distinct style based on her love of vintage fashion. If she’s not wearing vintage, she wears what she makes herself. And she won’t go near dark colours – which was a relief really. How was I going to take her out of her comfort zone? From our discussions I knew that she liked novelty print and that gave me the idea to explore British seaside cues from the 1950s. My research opened up a world of colour, fun fairs and carousel horses. Using appliqué and embroidery on the skirt, I brought the story to life and made Biddy feel confident in the design.”

Fashion and Textiles staff will now select three designs which will be entered into the national All Walks Beyond the Catwalk Diversity NOW!2015 competition. The winners and finalists will be announced during Graduate Fashion Week (30 May – 2 June 2015) which is held at The Old Truman Brewery in East London.


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Sainsbury’s Christmas ad – friend or foe? Friend.

There was a major breakout of baa humbugs and “who do they think they ares?” when the Sainsbury’s christmas television commercial aired during The X Factor. My daughter, a researcher in the advertising industry was, like the vast majority of us, completely blown away – I mean that in the most positive way – by a fabulous piece of film, that had both heart and  soul. Flummoxed by the bruhaha, she penned a response which I’d like to share with you.

I’d also like to wish you a happy, fun-filled Christmas filled with doing all things you like doing – even if it’s only for a couple of days. Enjoy:

The majority of us have now seen, or at least heard, about the Sainsbury’s Christmas ad for this year that beautifully depicts English and German soldiers during a truce on Christmas day in 1914. The ad tells a tale of an unlikely and brief friendship between opposing soldiers Jim and Otto.

There has been quite a lot of backlash surrounding this ad with some feeling that any company making a profit from such a catastrophic and tragic war is disrespectful and heartless.  If we are to obey this rule, then any film that tells a story set during the war, or any play that features soldiers must also be brought under this same scrutiny. Production companies, actors, directors among many others that have any input when making a film all benefit, are all paid, all make profit from telling stories about the war.

Did you all enjoy the ceramic poppies at Tower Bridge? Did you also know that, while a portion of the proceeds goes to charity partners, a larger portion is being used to cover “costs”. Alongside this a number of investors have refused to deny they are also profiting from the art installation.  That being said, it is a wonderful attraction and a creative way to commemorate the 100 year anniversary of WW1.

The Sainsbury’s ad is, in my opinion, also a piece of art. So, why can’t an advert that encompasses this same beauty and emotion be seen as such?

Yes, Sainsbury’s has raised its brand profile and is likely to benefit from the “feel good factor” but weren’t DreamWorks doing the same? Weren’t they trying to build their brand and encourage people to buy their films when they went ahead and made War Horse? Are the products featured in some of these films not a direct influence for people to buy that particular product from a particular brand? The difference here is that Sainsbury’s is actually trying to help the Royal British Legion (RBL).  The company has been working with the RBL for many years now, has allowed them to fundraise in their stores, so why can’t Sainsbury’s raise the RBL’s profile and help their fundraising in this way? The vintage chocolate bars, which have been made to look as authentic as possible, will be sold in stores with all proceeds going to the RBL.

I think Sainsbury’s has tugged on a lot of heartstrings and, despite those who believe that this is “cashing in” on the war, its most important role is to raise money for the RBL and remind everyone of the sacrifices that were made and the humanity that even the greatest of enemies once showed.

Merlyn Morrison


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Great Expectations

I’ve had the privilege of working with Colchester Institute for the past few months and, during that time, I’ve got to know the new Principal and Chief Executive Alison Andreas… and it’s been an education. She’s a one-woman powerhouse and force for good.

If you were to ask Alison what she likes best about her work, she’ll smile and tell you it’s all about the people. And, when you walk around the three campuses at Colchester, Clacton and Braintree, you realise she means it. The staff know her and greet her with affection, as do many of the students, and they’re all on first name terms. Not bad when you consider that, since her appointment in April this year, Alison is managing 800 staff and 12,000 students and she’s still smiling.

Ever since she eschewed using her French degree from Oxford University in favour of a graduate traineeship at United Biscuits, it’s always been about the people, their abilities, their aspirations and how to help them realise their potential. Her focus hasn’t changed, she just has a lot more territory to cover. Was a role in education her destiny; her mother had been a teacher after all? No, it was love, in the shape of Costa, her future husband, and also a United Biscuits employee. They met at a management development conference but Costa was living in Colchester while Alison had moved to Broxburn in Scotland to recruit and train office staff at a brand new factory. The scale of her remit was vast but her commitment total and, after six months, the office was running as efficiently as the production line. She was also commuting at weekends to Colchester to see Costa and, when they got engaged, she decided to find work that didn’t involve a 950-mile round trip. In 1991, she became the Training Officer at a factory in Haughley Park, Suffolk, which made recipe dishes for M&S. She also married Costa. To ensure she was delivering the very best training to staff Alison enrolled on a teacher training course at Suffolk College. But she didn’t stop there, for the next four years she carried on gaining more qualifications in teaching and HR management, alongside her day job. Juggling clearly wasn’t an issue for Alison. In fact you get the very strong sense that she’s a bit of a trouper, but when you know that she also had breast cancer in 1993 and still carried on working and studying, “trouper” seems a rather lame description.

So how did Alison come to work for Colchester Institute in the first place? It’s thanks to Costa again, as Alison explains: “He’d taken voluntary redundancy from United Biscuits and decided to retrain as a fitness instructor, which he did at the Colchester campus. As I got to know more about the College, the concept of “changing lives” really excited me; when the vacancy for its very first Training and HR Manager was announced, I had to go for it.”  It was 1997, she’d just had her first child, daughter Anna, and she got the job.

Moving from the private to the public sector was a bit of a culture shock. The cut and thrust of business was replaced by what Alison can only describe as the Debating Society. “Things moved very slowly and you didn’t always feel that everyone was pulling in the same direction. Still, I was the new girl, and thought that perhaps this is how it works in education.” She wasn’t a new girl for long and, over the next 16 years, she worked with every single department at the college, only having five months’ maternity leave when she had her son Marcus, and taking on greater responsibilities whenever she could. In 2008, after a series of promotions, she became Director of Quality and Operations East and a member of the Senior Management Team. This should have been a good year for Alison but, like the physicists at Cern who were looking forward to creating the Higgs boson particle that year, nothing went according to plan. Colchester Institute, built in 1952, was in much need of extension and refurbishment and, when it was successful in bidding for an £83 million fund from the now-defunct Learning and Skills Council’s Building Colleges for the Future programme, everything seemed to be moving in the right direction.  “The diggers rolled in, new buildings went up and others were demolished. Then we got a phone-call telling us to stop all the work because the funding was cancelled. We’d already spent £40 million. We could only recoup £12.5 million from the Government, which left us with a massive debt of over £27 million and a campus that looked like a building site.”

When the going gets tough, the tough get going and that’s just what Alison and the Senior Team did. Thanks to financial acuity and general belt tightening the College was able to meet the challenge of over £7.5 million of debt servicing costs in four years. But what about the buildings, some of which were no longer fit for purpose? Good news was finally on its way, although it took five years. The College secured a total of £10 million in Government grants, contributing a further £3 million of its own funds, to allow completion of the first stages of a new capital development plan and giving Colchester Institute the £13 million facelift it deserves. During 2014/15 students will have a brand new reception area and eight new classrooms; by September 2015 a new four-storey teaching block will be ready.

At the same time as funds were being released Alison became Acting Principal and Chief Executive and was appointed to the post in March this year. She’s taken advantage of this position to create a smaller management team and, with a more nimble and focused group, decision-making is faster and everyone is pulling in the same direction.

“Running a vocational college has never been such a financial challenge as it is today. But for me the real challenge is helping 12,000 students be the best they can be. I love the knowledge that through our work we have the potential – and the privilege – to be able to change lives for the better.” Alison believes it’s all too easy  to forget just how much is achieved, so she’s become the “good news girl” and sends out a fortnightly bulletin to remind staff and governors alike just how amazing they and their students are. But then so is Alison. Her working day starts at 7.00 am and generally finishes around 7.00 pm. In the past month alone she’s attended five student awards presentations, given 16 presentations to parents and prospective students and still had time to serve at two staff barbecues. While this schedule might sound arduous to many of us, you can’t help feeling that Alison is enjoying every minute of it; that she’s found her true vocation. But away from work, it’s strictly family time and the two-week summer holiday is when she can really switch off and relax. So what does she do? She buys a travel guide and goes exploring. “I want to be prepared, I want to know everything so that I don’t miss an opportunity; the world is such an interesting place.” Speaking of books, she studied Great Expectations at A-level and it’s remained a firm favourite. Unlike Pip, the young gentleman with great expectations, she hasn’t waited for good fortune to be bestowed on her, she’s gone out and made it happen through an enquiring mind and a belief that everyone can learn given the right encouragement. She’s bringing her years of experience to bear on the future of thousands of students who all have, thanks to Alison and her very straightforward management style, great expectations too.

Colchester Institute fact file


  • 55 full and part-time degrees
  • 63% of degree students achieved a First or 2:1 in 2013
  • Lower tuition fees (£7,950 a year, most charge £9,000)
  • Places available on some undergraduate courses starting this September


  • 1,000 apprentices on 40 different courses
  • Earn while you learn

Further Education:

  • 300 further education courses
  • Wide range of vocational subjects

Courses at all levels from pre-GCSE to Post-Graduate



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Brand news!

For many years I’ve had the privilege of working with the amazing brand identity consultant and designer, Louise Dyer, founder of Dart Design in Colchester. Today our relationship become a little more formal, as I have now joined the team!  I’m still going to continue working in PR-led marketing communications as Sharon Morrison Communications but, as the need for branding, or a brand refresh, has affected every single piece of work I’ve been involved in for the past four years, it seemed only logical to become a brand consultant at Dart too.

We’re not joined at the hip, but we have jointly written this piece on our take on building brand that last.

Many decades ago a brand was considered to be the embodiment of all the values and positive attributes of an organisation, including its products or services. To others it was just a logo. Today a brand is still considered to be the embodiment of all the values and positive attributes of an organisation and to others it’s still just a logo. The big difference between these kinds of companies, whether they’re as old and traditional as the Bank of England or as new and unpredictable as Google, is that one kind has an innate understanding of their brand, what it is, what it should feel like, how it should be presented to the outside world. They invest time in developing their culture, starting with their staff, then taking steps to ensure customers, suppliers and opinion formers all ‘get them’.  Their message, the one key element that they want us to remember about them, is being reinforced constantly and via every conceivable communications channel, from stationery, literature and the website, to how the phone is answered. This creates likeability, understanding, familiarity and loyalty, all vital components in building a strong brand. Brands like this can weather the storm of bad publicity, acts of God and poor share performance. The companies that believe a new logo will make their business look good and help build sales but fail to invest in creating that relationship with their target audience, will have a look but no substance. Their brands have no foundations and can’t stand the test of time; the appeal is transitory. Perhaps the best way to sum up their approach to branding is this: “if you don’t know where you’re going any road will take you there”.

You can create a brand in a number of different ways, but the one sure way to start is by caring about it. This might sound a little corny, but it’s what every major brand – young and old – around the world does. It’s hard to argue with success.

Metallic Elephant – a Dart Design case study

Ros and Karl French started their hot foil stamping business in 2007. If you’re new to the world of hot foil stamping, here’s what you need to know: it all started in the 1800s where hot stamping was used in book publishing to apply gold tooling or embossing to leather and paper. It was applied using heat and pressure to get the look. In 2014 this method is still used to create amazing effects on paper and leather as well as plastic, fabric, hat bands, saddles, handbags and shoes. Based in the pretty Essex village of Frating, Metallic Elephant has grown from strength to strength and is now the only company in the country which builds hot foil machines by hand and to order.

One of the key components of their success is the fact that they produce an exceptional product and really care about delivering great customer service. To grow the business this is important, but first your prospects need to know you exist and, if you haven’t got a massive marketing budget, and most SMEs don’t, the Internet becomes a vital part of promoting the company. Ros, who takes care of the marketing, has always understood the importance and cost-effectiveness of the Internet and spends all her spare time using social media and search engine optimisation to reach out to prospects. She realised that being found, although a significant step forward, was also a problem as the current website didn’t reflect the Metallic Elephant brand. It did, in some ways, work against the business, and she decided that a new website needed to be designed to accurately reflect the brand.

Louise Dyer and Sharon Morrison, directors of Dart Design, based in Colchester, were asked to create it. The starting point was developing Ros and Karl’s beliefs into one cohesive message. The Metallic Elephant brand is all about precision, skill, creativity and respect for the art of hot foil printing; the team is also very approachable and easy to work with. Visitors won’t stay long on a website unless they’re held, so Dart wanted to find a way of making each page “sticky”, so that visitors would want to read on. They believed the marriage of playful headlines with vibrant colour and intricate images would epitomise their client’s brand values, while also being engaging and fun! The site needed to stand apart from the competition, so competitor sites were assessed before committing any thoughts to the screen. The end result is a beautifully crafted website, full of facts and practical information. Hopefully it’s sticky too.

Ros French, Director and Co-founder, Metallic Elephant, speaking about the new site said:

 “The Internet is one of the best ways to market your product, but it’s also instant. Your website is therefore a crucial marketing tool in attracting and informing customers and prospects. We believe our site does exactly what we wanted it to.”

Dart Design Ltd, 01206 854527.

Metallic Elephant, 01206 251221.

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Torture figures and they’ll tell you anything.

When Essex University PhD student, Feifei Bu, recently disclosed the findings of her research study, we were led to believe that high achieving women tend to be the first born. Statistically these ‘first born women’ are more ambitious and well-qualified than their siblings

Do you believe that’s the case? As the second born of four I found the research more puzzling than informative.  My own experience really doesn’t reflect these findings in any way, shape or form. My parents lavished love and guidance on us all equally; no one seemed singled out for special treatment. Of course they wanted us to do well in life, have the advantages that they didn’t, so they instilled in us the importance of a good education. My eldest sister and I went to grammar school and received a fantastic, very classical education, my two younger sisters went to the local comprehensive and didn’t. They felt let down by the system, but that didn’t hold them back; quite the opposite. My kid sister, post-fashion and textiles degree, went on to design for the Conran Design Group, before setting up two very successful boutiques in London; she’s now a personal stylist. My other sister left school at 16, travelled the world, before working her way up in financial services and is now a board director of a specialist tax, trust and wealth management company in Gibraltar; she also speaks German and Spanish fluently. As for us two grammar school girls well, I write for a living, something I always dreamed of doing, so that might make me a high achiever, but I won’t be buying my Prada handbag or stepping into my Aston Martin any time soon. My eldest sister, who could read newspapers at four, hold whole rooms of adults spell-bound with her comic recitations and was an amazing sportswoman, fell in love at 18, got married and started a family, so never got her foot on the career ladder.

I’m not really sure if this research is truly “groundbreaking” as was reported in the media. Is “high achievement” the preserve of the first born? Marie Curie was the youngest of five children, Fred Astaire was the youngest of two, William Shakespeare was the third of eight, then there was Henry VIII’s daughter Elizabeth I. Still, you know what they say about statistics don’t you? Torture figures and they’ll tell you anything.

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We are all born originals - why is it so many of us die copies?
Edward Young